Privacy Statement

This web site, crmmastery.com (the "Site), is owned and operated by CRM Mastery, Inc. ("CRM Mastery"). CRM Mastery may collect personal and non-personal information on the Site. We have created this Privacy Statement in order to describe and explain to web site users and clients our practices concerning information collected on this Site. If you have any questions or concerns in connection with CRM Mastery’s information collection practice summarized in this Privacy Statement, please send an email, with the subject heading "Privacy Statement Question," to info@crmmastery.com. In the email, please state your questions or concerns.

Information Collection and Use -

CRM Mastery collects information from our website users and clients. In this section of the privacy policy, we describe the type of information we collect and how we use it.

Registration and Ordering

When registering for, or participating in, our webinar events or when signing up for free offers or newsletters, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). We also may collect personal and company demographic information (such as job title, company name, address, etc.).

We use this information for internal purposes only; to communicate with users and to provide requested services. We also use demographic information to improve our service and for marketing purposes.

For our products and services that require payment (such as certain reports, events, products and subscriptions we collect credit card information (such as account name, number and expiration date) which is used for billing purposes only, and is not otherwise shared.

The CRM Evaluation Center

The personal and company demographic information collected during the CRM Evaluation Center registration process is actually being collected directly by TechnologyEvaluation.com (TEC), the provider of this service. This information is being collected both on our behalf and for their own use.

In addition, all CRM Evaluation Center products and services that require payment (such as access time and RFP templates), require the collection of credit card information (such as account name, number and expiration date), which is used by TEC for billing purposes.

Please review the TEC privacy policy for details regarding their use of the information collected on the CRM Evaluation Center; these details can be found at http://www.technologyevaluation.com/Privacy.asp

E-mail Newsletters
When users subscribe to our free CRM Mastery e-Journal Newsletter, we ask for basic contact information (name and e-mail address). This information is used exclusively for sending the e-Journal newsletter. Recipients of this newsletter can unsubscribe any time using the instructions listed at the end of each e-Journal newsletter.

Tell-A-Friend
If users elect to use our email referral service to inform business colleagues and friends about our CRM Mastery e-Journal Newsletter, we ask them for these people’s names and e-mail addresses. This information is used only for sending the email newsletter to these people and they will be able unsubscribe any time using the instructions listed at the end of the e-Journal newsletter.

Free Offers, Surveys and Contests
From time to time we invite users to provide information to participate in free offers, surveys or contests. Participation in these activities is completely voluntary and the user therefore has a choice whether or not, to disclose requested contact information (such as name, e-mail address, mailing address and phone number and company demographic information (such as job title, company name, address, etc.).

In addition to other uses set forth in this policy, contact information collected in connection with free offers, surveys and contests is used to notify the winners and award prizes and to monitor or improve the use and satisfaction of the site. This information may be shared with third-party sponsors of such surveys or contests.

The information collected on the Free Assessment Application form from ONLY those companies that are selected to, and participate in, our free assessment offer is input into our proprietary SME Best Practices Database.™ and is reported on in aggregate demographic reports only.

Interactive Features
On occasion we offer interactive and community features such as webinars. All personal information sent or posted via such features becomes public information for which we are not responsible.

Communications with Us
This Site includes features where users and clients can submit information to us (such as our Contact Us - Comments and Request form). Requests for service, support or information may be forwarded (internally within CRM Mastery) as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve clients better.

Other Communications from Us: Site Updates and Special Promotions and Offers
In order to best serve our users and clients; we may send emails that contain important information about updates to our site and services. We may also communicate with a user or client to provide requested services and for account-related issues via e-mail, phone or regular mail.

Automatic Data Collection
Our web site has features that automatically collect information from users who use our online ordering (ecommerce/shopping cart system). We use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring data entry only once, thereby saving time when ordering from our site.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

We may combine demographic information supplied by a web site user or client with site usage data to provide general profiles, in aggregate non-personally identifiable form, about our users and their preferences in the content of the site.

With Whom Your Information is Shared -

When we offer sponsored or third-party products and services, or when we join with other parties to provide specific services, we may share (provide and receive) personal information with them. We do not share credit card information with such third parties.

The personal and company demographic information collected during the CRM Evaluation Center registration process is actually being collected directly by TechnologyEvaluation.com (TEC), the provider of this service. This information is being collected both on our behalf and for their own use. Please review the TEC privacy policy for details regarding their use of this information; these details can be found at http://www.technologyevaluation.com/Privacy.asp

In connection with online webinars, we may share the registration information with third-party sponsor(s) of the particular event(s). These sponsors will use the information according to their own privacy policies, and we urge participants to read those policies and be aware of their privacy practices before registering.

Other than as set forth above, we do not share personally identifiable information with other companies. We will disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.

We may also share aggregate information, which is not personally identifiable, with others. This information may include summary demographic data, but it will not include personal information.

SECURITY
We use reasonable precautions to protect our users' and client’s personal information and to store it securely. Sensitive information that is transmitted to us online (such as a credit card number) is encrypted and is transmitted to us securely. In addition, any other information provided to us, not just the sensitive information mentioned above, is restricted. Only CRM Mastery employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

LINKS
Our web site contains links to other sites. CRM Mastery is not responsible for the privacy practices or content of such other sites. We encourage our web site users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

NOTIFICATION and CHANGES
If we change our privacy policy, we will post those changes on this page so our web site users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.